Privacy Policy

1. Information we collect

Personal information you give us when you apply for or use our services:

• Full name, email address, phone or WhatsApp number, and country of residence
• Business description, monthly business spend, banking and credit setup, and your reasons for applying
• Financial information relevant to your US business infrastructure goals, such as existing banking relationships and business structure
• Government-issued identification and identification numbers where required for the service you purchase, such as your passport for an ITIN application, and your ITIN or EIN once issued
• Payment confirmation details from our payment processor (we do not store card numbers)
• Communication records including emails, WhatsApp messages, call notes, and Instagram or Facebook messages sent to our accounts

Technical and usage data

We automatically collect certain non-personal information when you visit our websites:

• IP address, browser type and operating system
• Pages visited, time on site, referring URLs and campaign parameters
• Device identifiers and session data

Text messages (SMS)

If you tick the SMS consent box on our application form, American Leverage (Elevate Global LLC) may send text messages to the mobile number you provided. We use text messages for three things only: to follow up on the application you submitted, to schedule and remind you about your call with us, and to rebook if a call is missed. We do not send promotional text messages.

Message frequency varies depending on where you are in the application process. Message and data rates may apply depending on your carrier and plan.

You can stop receiving text messages at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed. Reply HELP for help, or email support@americanleverage.com. Consent to receive text messages is not a condition of applying or of purchasing any service.

We record the date, time, page and wording of your consent so we can prove it if asked. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our text messaging program terms are at americanleverage.com/sms.

Instagram and Facebook messages

If you send a direct message to our Instagram professional account @jpdandreaa, Meta Platforms delivers that message to American Leverage (Elevate Global LLC). The same delivery applies to messages Meta sends us for the Facebook Page linked to that account. We receive your Instagram-scoped user id, your username when Meta includes it, the message text, attachment URLs, and the time of the message. We receive these messages only for that account.

We use the messages to answer your enquiry, explain our services, and help you book a call with our team. A reply may be drafted or sent with the assistance of an AI service. A team member can take over the conversation at any time and reply by hand. You can ask for a person by sending a message that says human. We message you on Instagram only after you have messaged us, and only inside the period Meta allows. We do not use message content for advertising, and we do not sell it.

To provide this, we use these categories of processors: the hosting provider that runs our website, a key-value store that holds message content, an AI service that may draft replies, and our customer relationship system, which may store your Instagram username and a short note about the conversation.

We keep Instagram and Facebook message content for about 90 days, then delete it. If you unsend a message, we delete the stored text and attachments for that message when Meta tells us it was deleted. How to ask us to delete data is described under How to request deletion.

2. How we use your information

• To provide, personalise and improve our consulting, filing and implementation services
• To communicate with you about your application, your account and service delivery
• To schedule and conduct calls and meetings
• To assess eligibility and tailor our guidance to your situation
• To process payments and issue receipts
• To comply with legal obligations and prevent fraud
• To send relevant marketing communications, which you may opt out of at any time
• To measure the effectiveness of our advertising

3. Legal basis for processing

• Contract performance: to deliver the services you have purchased or requested
• Legitimate interests: to operate and improve our business, prevent fraud, and communicate with prospects
• Legal compliance: to meet obligations under applicable laws, including the Gramm-Leach-Bliley Act, the FTC Act and applicable state privacy laws
• Consent: where you have explicitly agreed, such as for marketing communications

4. Sharing your information

We do not sell your personal information. We may share your data with:

• Service providers who assist us with payment processing (Stripe), scheduling (Calendly), customer relationship management (Close), automation (Zapier), video hosting and analytics (Vidalytics), email delivery and hosting, under data-processing agreements
• For Instagram and Facebook messages: our website host, a key-value store for message content, and an AI service that may draft replies, under data-processing agreements
• Legal authorities when required by law, court order or government regulation
• A successor business in connection with a merger, acquisition or sale of assets, subject to confidentiality obligations

Text messaging originator opt-in data and consent are never shared with any third party.

5. Advertising measurement

Our websites use the Meta Pixel and the Meta Conversions API to measure advertising. The Pixel collects technical data in your browser; the Conversions API sends the same events from our server, including your IP address, browser user agent and, where you have given them to us, hashed versions of your email address, phone number, name and country. Meta Platforms, Inc. processes this data under its own policies. You can control cookies through your browser and opt out of personalised advertising through Meta's ad settings.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to perform our contracts with you, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.

Instagram and Facebook message content is kept for about 90 days and is then deleted. An unsent Instagram message is deleted from our store when we receive the deletion notice.

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications
• Lodge a complaint with a relevant data protection authority

To ask for deletion, follow the steps under How to request deletion. For Instagram messages, include your Instagram username.

How to request deletion

Email support@americanleverage.com and ask us to delete your data. Include the email address or phone number on your application, if you have one. If you messaged us on Instagram, include your Instagram username.

We delete the personal information covered by your request within 30 days. We may keep a short record that the request was completed where the law requires it.

If you unsend an Instagram message, we delete the stored text and attachments for that message when Meta notifies us, without a separate email. Message content is also deleted automatically about 90 days after we receive it.

American Leverage is Elevate Global LLC, 2125 Biscayne Blvd, Ste 207, Miami, FL 33137.

8. Data security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction, including encrypted data transmission, access controls and regular reviews. No system is completely secure, and we cannot guarantee absolute security.

9. Minors

Our services are intended for adults aged 18 or older operating active businesses. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, contact us so we can delete it.

10. Third-party links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. When we do, we revise the date at the top of this page.

12. Contact us

• Email: support@americanleverage.com
• WhatsApp: +1 786-947-4975
• Entity: Elevate Global LLC, doing business as American Leverage
• Address: 2125 Biscayne Blvd, Ste 207, Miami, FL 33137