This Cancellation Policy outlines your rights and our procedures for cancelling services purchased from Elevate Global LLC (doing business as American Leverage). We are committed to being transparent and fair. Please read this policy carefully before purchasing.
1. Cancellation Window
You have three (3) business days from the date you sign your service agreement or make your purchase to cancel without penalty and receive a full refund. This applies to all consulting and programme engagements.
Business days are Monday through Friday, excluding US federal holidays. The cancellation window begins at the time of your purchase or signature, whichever is earlier.
2. How to Cancel
To cancel within the three-day window, you must notify us in writing by sending an email to support@americanleverage.com with the subject line:
Notice of Cancellation – [Your Full Name]
Your notice must be sent before midnight (Eastern Time) on the third business day following your purchase. We recommend requesting a read receipt or confirmation of delivery for your records.
3. Refund Structure
Within the Three-Day Window
If you cancel within three (3) business days of purchase and no material services have been delivered beyond onboarding or initial scheduling, you are entitled to a full refund. Refunds will be processed within seven (7) business days to the original payment method.
After Services Have Commenced
If services have been materially commenced (including completed strategy calls, access to proprietary resources, or custom documentation prepared on your behalf), no refund will be issued for completed work.
For ongoing or multi-session programmes, if you cancel after the three-day window but before all sessions are delivered, we will evaluate refund eligibility on a case-by-case basis, taking into account the proportion of services already rendered.
Exceptional Circumstances
We understand that situations change. If you experience a genuine hardship or extenuating circumstance after the cancellation window has passed, please contact us at support@americanleverage.com. We will review your case with compassion and good faith, though we cannot guarantee a refund outside the standard policy.
4. Session Cancellations and Rescheduling
For individual consulting sessions already booked:
- Cancellations or rescheduling requests made at least 24 hours before a scheduled session will be accommodated at no charge
- Cancellations made less than 24 hours before a session, or no-shows without notice, will be counted as a used session
- We will make reasonable efforts to reschedule if you provide timely notice
5. No Advance Fee Policy
American Leverage does not charge advance fees for services that have not yet commenced. All fees are associated with specific services you have agreed to receive. We do not collect payment and then delay starting work without cause.
6. What We Cannot Refund
The following are non-refundable under all circumstances:
- Fees paid to third parties on your behalf (e.g., state filing fees, registered agent fees)
- Custom work already completed and delivered (e.g., prepared documentation, customised plans)
- Sessions already conducted
7. How to Contact Us
For any questions about cancellation or to initiate a cancellation request, please contact us:
- Email: support@americanleverage.com
- Phone: +1 786 628 7370
We aim to respond to all cancellation requests within one (1) business day.