This Fulfillment Policy describes how Elevate Global LLC (doing business as American Leverage) delivers its services to clients. By purchasing or enrolling in our services, you agree to the terms set out below.
1. Overview of Services
American Leverage provides consulting, educational, and implementation support services to help international entrepreneurs establish a legitimate US business presence. Our services include:
- Strategy calls and one-on-one consulting sessions
- Step-by-step guidance for US LLC formation and structure
- Support for opening US business banking relationships
- Guidance for building a US business credit foundation
- Digital resources, training materials, and documentation templates
2. Service Delivery Timelines
Digital Products and Resources
Access to digital course content, training materials, and documentation resources is granted within one (1) hour of confirmed payment, via the email address provided at purchase. If you do not receive access within this window, please contact us at support@americanleverage.com.
Consulting and Strategy Sessions
Following confirmed payment, a member of our team will contact you within 24 hours (on business days) to schedule your first session. Sessions are conducted via video call or phone and are confirmed by calendar invitation sent to your email.
Ongoing Programme Delivery
For multi-session or programme engagements, your dedicated specialist will outline a delivery schedule during your onboarding call. We commit to maintaining consistent availability and communication throughout your engagement.
3. Session Validity and Expiry
All purchased consulting sessions must be completed within six (6) months of the purchase date unless otherwise stated in your service agreement. Sessions not scheduled and completed within this period may be forfeited without refund. If you anticipate difficulty scheduling within this window, please contact us in advance to discuss arrangements.
4. Digital Access Duration
Clients retain lifetime access to digital course content included with their purchase, unless otherwise specified in their service agreement. Access is tied to the account registered at purchase. We reserve the right to update or improve digital materials over time; existing clients will receive updated versions at no additional charge.
5. Client Responsibilities
Successful fulfilment of our services depends on your active participation. You are responsible for:
- Attending scheduled sessions on time or providing advance notice of any cancellations (minimum 24 hours' notice)
- Providing accurate and complete information and documentation as requested
- Following through on action items between sessions
- Maintaining a reliable internet connection for video calls
We cannot be held responsible for delays caused by a client's failure to provide required information, missed sessions without notice, or circumstances outside our control (such as delays by third-party institutions including banks).
6. Third-Party Timelines
Some outcomes — including bank account approvals, credit card decisions, and EIN issuance — are determined by third-party institutions (banks, the IRS, and others) over which we have no control. We guide you through the process and advocate on your behalf where possible, but we cannot guarantee or control the timelines of external parties.
7. Service Modifications
We reserve the right to modify the scope, format, or delivery method of our services. Where a material change affects your purchased services, we will notify you in advance and offer a suitable alternative or, where appropriate, a partial refund.
8. Contact for Fulfilment Issues
If you experience any issue with service delivery or have questions about the status of your engagement, please contact us promptly:
- Email: support@americanleverage.com
- Phone: +1 786 628 7370
We aim to respond to all support inquiries within one (1) business day.