Fulfillment Policy

1. The ITIN service

What is delivered: your Individual Taxpayer Identification Number application, prepared by our team and filed with the IRS.

How it is delivered: after payment you receive an intake form by email. You complete it and provide the identification documents we ask for. We prepare the application once your documents are complete, confirm the date it is sent to the IRS, and notify you when the IRS issues your number. Your status is tracked at each step: order opened, documents received, sent to the IRS, ITIN received.

Timeframe: we prepare the application once your documents are complete. The IRS sets its own processing time and we cannot control or guarantee it.

2. The done-for-you service

What is delivered: a US base built for a non-US founder: your ITIN, a US company in the appropriate state with its EIN and a US business address, your documentation packet and local identification, introductions to relationship bankers, one banking trip to Miami, a personal and business credit profile, and sequenced credit card applications, with CPA and compliance support.

How it is delivered: through a strategy call, an onboarding call, documented steps tracked in your client portal, scheduled calls with your representative, and in person during the Miami trip. Following confirmed payment, a member of our team contacts you within 24 hours on business days to begin onboarding.

Timeframe: the schedule for your engagement is set out during onboarding and depends on your situation, the IRS, and the banks. We do not promise a date for any approval. The guarantee covers the card approval as set out in your service agreement and the Refund & Cancellation Policy.

3. Client responsibilities

Successful fulfilment depends on your participation. You are responsible for:

• Attending scheduled sessions on time or giving at least 24 hours' notice of a cancellation
• Providing accurate and complete information and documentation when requested
• Following through on the steps your representative gives you between sessions
• Making the banking trip and funding your own US accounts, as set out in your agreement

4. Third-party timelines

Some outcomes, including ITIN issuance, bank account approvals and credit card decisions, are determined by third parties (the IRS, banks and card issuers) over which we have no control. We guide you through the process and advocate on your behalf, but we cannot guarantee or control their timelines.

5. Service modifications

We may modify the scope, format or delivery method of our services. Where a material change affects services you have purchased, we notify you in advance and offer a suitable alternative or, where appropriate, a partial refund.

6. Contact for fulfilment issues

• Email: support@americanleverage.com
• WhatsApp: +1 786-947-4975
• Entity: Elevate Global LLC, doing business as American Leverage
• Address: 2125 Biscayne Blvd, Ste 207, Miami, FL 33137